aikee - ALBION TECHNOLOGY
Go to home page

Last Updated: [Date - e.g., October 26, 2023]

Thank you for choosing aikeedo, a service of AlbionTech ("we," "us," or "our"). We strive to provide a high-quality service. This Refund Policy outlines the terms and conditions under which we may offer refunds for our subscription plans.

1. Subscription Refunds

  • General Policy: Due to the nature of digital goods and services, all fees are generally non-refundable. We may choose to make an exception where it is reasonable to do so. We do not offer refunds for unused portions of a subscription period once it is initiated.
  • Free Trial: If you received a free trial of our service, you can cancel it at any time before the trial expires. Once the free trial has concluded, and you are charged for a subscription, the refund policy below applies.

2. Circumstances for Potential Refund Consideration

While we generally do not offer refunds, we may consider refunds in the following exceptional circumstances, at our sole discretion:

  • Service Unavailability: If there is a significant and prolonged service interruption that is directly attributable to our own infrastructure and lasts over a long period of time (e.g. 7 continuous days or more), and it is determined that we are unable to restore the service reasonably, a pro-rata refund may be possible.
  • Duplicate Billing Errors: If you are billed more than once due to a technical error caused by our processing system, we will refund the duplicate charges.
  • Plan Downgrades If a customer downgrades their subscription plan mid-cycle the reduction in cost may be applied to the next billing cycle.

3. How to Request a Refund

If you believe you are eligible for a refund under the exceptional circumstances described above, you must contact us within [Number, e.g., 14] days of the occurrence of the issue, with a full explanation of the circumstances and proof of issue where possible.

To request a refund, please contact us at:

[Your Support Email Address - e.g., support@albiontech.store]

Please include the following information in your refund request:

  • Your full name and the email address associated with your account.
  • The specific date and time when you experienced the issue you're reporting.
  • A detailed description of the issue, issue details, and any relevant information or screenshots.
  • Your billing information relating to the transaction (e.g., Transaction ID)

We will review your request and respond to it within [Number, e.g., 5 business days] business days. We reserve the right to request additional information to investigate your request.

4. Refund Processing Time

If we approve a refund, it will be processed and credited to the original method of payment within [Number e.g. 10 business days]. The exact timing may vary depending on your bank's processing policies.

5. Exceptions

  • We do not offer refunds for issues caused by factors outside of our direct control, such as:
    • Your local internet service provider, and its connectivity, or network issues.
    • Third-party software or services not directly provided and supported by us
    • Misuse or improper usage of the service.
  • We reserve the right to deny any refund request if we determine that it is unreasonable or fraudulent.
  • All claims must also be accompanied by proof of the claim being made, where practical to do so.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any modifications will be effective immediately upon posting the updated policy on our Website at https://aikee.albiontech.store/. We encourage you to review this policy frequently to stay informed of any changes.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at:

AlbionTech 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ albion.technology@outlook.com